Shipping Policy

Thank you for shopping with Rods N Mods. We work to process and ship orders as quickly and accurately as possible.

Order Processing

Orders are processed during normal business days, Monday through Friday, excluding holidays.

Processing times may vary depending on product availability, order volume, custom or special-order products, and other circumstances. If an item requires an extended lead time, we will make reasonable efforts to communicate that information on the product page or contact you regarding your order.

Please note that order processing time is separate from shipping transit time.

Shipping Rates & Delivery

Available shipping methods and applicable shipping charges will be displayed at checkout based on your order and delivery address.

If an order qualifies for free shipping, the applicable free shipping option will be shown at checkout.

Delivery dates and transit times shown at checkout are estimates provided by the shipping carrier and are not guaranteed by Rods N Mods. Delays caused by carriers, weather, holidays, or other circumstances outside our control may affect delivery times.

Tracking Information

When tracking information is available, it will be sent to the email address or phone number provided with your order after the shipment has been processed.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at service@rodsnmods.com.

We will make reasonable efforts to update an address before an order ships, but we cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.

Rods N Mods is not responsible for delays, losses, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

Undeliverable or Refused Packages

If a shipment is returned to Rods N Mods because it was refused, unclaimed, or addressed incorrectly, the customer may be responsible for any additional shipping costs required to resend the order.

If a refund is requested for an eligible returned shipment, applicable shipping costs and restocking fees may be deducted from the refund in accordance with our Return & Refund Policy.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's transportation network and procedures.

If your tracking information shows an unusual delay or you believe your package may be lost, contact us at service@rodsnmods.com. We will assist with reviewing the shipment and, when appropriate, working with the carrier to help resolve the issue.

A package that is delayed in transit is not automatically considered lost.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property and any secure delivery locations.

• Check with members of your household, neighbors, or building management.

• Confirm that the shipping address on your order is correct.

• Contact the shipping carrier for additional delivery information.

If you still cannot locate the shipment, contact us at service@rodsnmods.com and we will help determine the appropriate next steps.

Damaged Shipments

Please inspect your shipment when it arrives.

If your order arrives damaged, contact us as soon as possible at service@rodsnmods.com and include your order number along with photos of the packaging and damaged product when possible.

Please keep the original packaging and shipping materials until the issue has been resolved, as the carrier may require them when reviewing a damage claim.

Damaged or defective products are handled according to our Return & Refund Policy and are not subject to the standard 20% restocking fee when the damage occurred before or during delivery.

Large, Heavy, or Oversized Items

Certain products may require special shipping arrangements or additional freight charges because of their size, weight, or packaging requirements.

When applicable, additional shipping information will be displayed on the product page, during checkout, or communicated to the customer before fulfillment.

International Shipping

International shipping availability varies by destination and product.

Customers placing international orders are responsible for any applicable customs duties, import taxes, brokerage fees, tariffs, or other charges assessed by the destination country unless otherwise stated.

Rods N Mods is not responsible for customs delays or additional charges imposed by government agencies or international shipping carriers.

Customers are responsible for confirming that the products they order can legally be imported into their destination country.

Returns

Shipping charges associated with returns are governed by our Return & Refund Policy.

For standard returns, customers are generally responsible for return shipping costs. Approved returns may also be subject to a 20% restocking fee.

If an item was defective, damaged when received, or shipped incorrectly by Rods N Mods, we will provide appropriate return instructions and the standard restocking fee will not apply.

Contact Us

For questions about shipping or an existing order, contact:

Rods N Mods
188 N 3050 E, Bldg. D
St. George, UT 84790

Email: service@rodsnmods.com